Clear Cache

When the app is acting strangely, you might be able to fix it by clearing your cache through the following procedure.

*Cache: data that is saved temporarily in a device to improve the performance of the app

iOS

1. Double-click your device's home button (if your phone belongs to the iPhoneX series, swipe the bottom of the screen upwards) and swipe AWA up to close the AWA app *If AWA is not displayed in the first place, move on to step 2
2. Open the iOS settings app
3. Tap "AWA" displayed at the bottom
4. Turn on the switch for "Delete cash on next start-up"
5. Open the AWA app

*It might take some time to load the data after clearing your cache

Android

1. Open the AWA app menu and tap "Settings"
2. Tap "Data Management"
3. Tap "DELETE CACHE DATA"
4. Tap "DELETE" *restart the AWA app

*It might take some time to load the data after clearing your cache

Windows

1. Close the AWA app.
2. Open File Explorer.
3. Enter %APPDATA% in the address bar and open the folder.
4. Delete the "AWA" folder.
5. Open the AWA app. *The AWA folder will be recreated.
6. Log in again.

*After clearing the cache, it will be in the state before logging in, and it might take some time to load the data.

macOS

1. Close the AWA app.
2. Open Finder.
3. Press ⌘ + Shift + G or select "Go to Folder..." from the "Go" menu.
4. Enter ~/Library/Application Support and open the folder.
5. Delete the "AWA" folder.
6. Open the AWA app. *The AWA folder will be recreated.
7. Log in again.

*After clearing the cache, it will be in the state before logging in, and it might take some time to load the data.